Assessor Resource

BSBDIV501A
Manage diversity in the workplace

Assessment tool

Version 1.0
Issue Date: May 2024


This unit applies to individuals working in a managerial role who direct the work of others. They may work in any industry context and with teams of variable sizes in the public or private sectors.

The unit reinforces the value and benefits of diversity in the workplace. As such, it is of particular value to people working in organisations with staff from different cultures, races or religion, where there are staff members from multiple generations, or where there are other forms of difference in the workforce.

This unit describes the performance outcomes, skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation's policy on diversity, fostering diversity within the work team, and promoting the benefits of a diverse workplace.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

demonstration of the application of diversity policy and the capacity to critically review a diversity policy

promotion of strategies to ensure that diversity is understood and respected in the work team

demonstration of compliance with protocols for handling complaints of bullying or harassment.

Context of and specific resources for assessment

Assessment must ensure access to workplace documents and records.

Method of assessment

The following assessment methods are appropriate for this unit:

assessment of reports on diversity policy and policy application

direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate

observation of demonstrated techniques in performance management

observation of presentations around protocols for handling complaints and bullying or harassment

review of strategies developed to ensure that diversity is understood and respected in the work team

oral or written questioning to assess knowledge of human rights and relevant legislative requirements.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBMGT502B Manage people performance

BSBHRM501A Manage human resources services

BSBHRM510A Manage mediation processes.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to determine how to make intelligent applications of policy in the work context

communication skills to:

explain and promote the benefits of diversity

negotiate differences between staff

relate to people from a range of backgrounds

learning skills to:

assist people within the organisation to understand the diversity policy, using different methods to cater for differences in learning styles

provide feedback and suggestions for improvement to the diversity policy

use ideas and information from the diversity in the workforce to contribute to the organisation's competitive advantage

self-management, learning and development skills to reflect on and review own prejudices

Required knowledge

formal and informal complaints procedures

key features of relevant current legislation, such as:

Age Discrimination Act

Disability Discrimination Act

Racial Discrimination Act

Sex Discrimination Act

Human Rights and Equal Opportunity Commission Act

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Diversity may relate to:

any form of difference, such as:

ability, aptitude and disability

age

culture

ethnicity

gender

language

marital status or family arrangements

nationality

personality

race

religion

sexuality.

Actions may include:

displaying policy on noticeboards and other public areas

distributing copies of policy to staff

explaining policy to staff at meetings or other forums

reinforcing key messages from policy in supervisory discussions, performance appraisals or other interactions.

Training needs may involve:

cultural competency training

culturally-specific training

diversity training

equal opportunity training

ethics training

grievance management training

human rights training

recruitment and selection training

workplace bullying, discrimination or harassment training.

Complaints may include:

informal complaints that are managed within the workplace

formal complaints of discrimination or harassment to relevant commonwealth, state or territory anti-discrimination agencies under the federal anti-discrimination laws.

Internal and external forums may include:

business meetings

conferences and seminars

newsletters and bulletins

professional networks

staff meetings

staff updates.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Locate and review diversity policy 
Determine its application to the specific work context 
Institute actions to ensure that the diversity policy is understood and implemented by relevant parties 
Provide feedback and suggestions for improvement to ensure currency and efficacy of diversity policy 
Address own prejudices and demonstrate respect for difference in personal interactions 
Aim for diversity in selecting and recruiting staff 
Identify and address training needs to address issues of difference in the team 
Manage tensions and encourage collaboration and respect between staff who struggle to work effectively with difference 
Assist staff to see that working effectively with difference is a strength that can improve the organisation's products, services and customer relations 
Manage allegations of harassment and address complaints according to established organisational procedures 
Promote the organisation's workforce diversity in internal andexternal forums to enhance the company's image and reputation 
Capture ideas and information from the diversity in the workforce to enhance products and services and contribute to competitive advantage 
Support organisational efforts to value diversity 

Forms

Assessment Cover Sheet

BSBDIV501A - Manage diversity in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBDIV501A - Manage diversity in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: